FAQ

• My integration is not working, how can I troubleshoot it?

  • Kindly review the list of prerequisites (Prerequisites) to ensure that you are using the right SMART Connect version, that you have the right configurations in EarthRanger and in your CA, etc.
    If this doesn’t help, please request support at gundi@earthranger.com.

• Do I need a certain version of SMART in order to utilize this integration?

  • Yes, SMART Connect 7.5.7 (or beyond) and SMART Desktop 7.5.7 (or beyond) are required.

• Will the integration pick up on changes I make to my SMART Data model?

  • Yes, every hour the integration will update EarthRanger’s report types based on changes it detects in your data models.

• How often does the synchronization run?

  • There are two synchronization jobs. Every hour (subject to change) the integration will update EarthRanger’s report categories and report types to follow your CA’s data model and configurable data models. Every 5 minutes (subject to change) the integration will update your CA with the patrols and reports created in EarthRanger.

• Why is the EarthRanger patrol not showing up in SMART?

  • In EarthRanger:

    • Check that the patrol has a start location and patrol leader assigned to it.

  • In the SMART CA:

    • Check that the patrol type foot and the patrol mandate followup exist.

• How does the system determine which SMART CA to send the reports or patrols to?

  • There will be an report type category generated for each linked CA based on the CA label. The report will sync to the CA linked to the category the report is selected from.

  • If a patrol is created and does not yet have reports added to it, the patrol will be synced with the CA the subject assigned to the patrol was imported from.

• How will I know which Subject to choose from Earth Ranger forms if the same employee spans multiple CA’s and is created as multiple subjects in ER?

  • The CA identifier will be added as a suffix to each subject name as a visual indicator for differentiation

Do you have questions not listed here? Please write to us at gundi@earthranger.com.