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  • Do I need a certain version of SMART in order to utilize this integration?

    • Yes, SMART Desktop 7.5.7 and are needed for full integration functionality.

    • SMART Desktop 7.0 → 7.4 only supports independent incident creation.

  • How often does the synchronization run?

    • Every hour, subject to change.

  • Will the integration pick up on changes I make to my SMART Data model?

    • Yes, on each poll, the integration will update ER event types based on changes it detects in the data models.

  • Will the objects in SMART reflect updates made in ER?

    • Yes.

    • An update scenario that is not yet covered as of now is re-association. Example: If a report is added in ER site, the sync process runs and adds it as an independent incident to SMART. Then that report is associated to a patrol. Right now the report on that patrol will not be created as a waypoint on the patrol because it will break a constraint on the SMART side. This functionality should become available in SMART v 7.5.3.

  • What types of ER patrols will be synced to SMART?

    • The sync process will pull all patrol types from SMART and assume they are “routine“ patrols and created as “foot“ patrols in SMART.

  • How does the system determine which SMART CA to send the reports or patrols to if multiple are configured?

    • There will be an event type category generated for each linked CA based on the CA label. The report will sync to the CA linked to the category the report is selected from.

    • If a patrol is created and does not yet have reports added to it, the patrol will be synced with the CA the subject assigned to the patrol was imported from.

  • How will I know which Subject to choose from Earth Ranger forms if the same employee spans multiple CA’s and is created as multiple subjects in ER?

    • It is important that the subject corresponding to the correct CA is chosen in ER flows as the subject assigned to objects may be referenced to determine which CA to send the data to.

    • The CA identifier will be added as a suffix to each subjects name as a visual indicator for differentiation

    • The ca_uuid is also saved in the “additional“ field of the Subject object and can be analyzed from the admin portal of the ER site

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