My integration is not working, how can I troubleshoot it?
Kindly review the list of prerequisites (Prerequisites) to ensure that you are using the right SMART Connect version, that you have the right configurations in EarthRanger and in your CA, etc.
If this doesn’t help, please request support at gundi@earthranger.com.
Do I need a certain version of SMART in order to utilize this integration?
Yes, SMART Desktop Connect 7.5.7 and are needed for full integration functionality.(or beyond) and SMART Desktop 7.5.0 → 7.4 only supports independent incident creation.
How often does the synchronization run?
Every hour, subject to change.
7 (or beyond) are required.
Will the integration pick up on changes I make to my SMART Data model?
Yes, on each poll, every hour the integration will update ER event EarthRanger’s report types based on changes it detects in the your data models.
Will the objects in SMART reflect updates made in ER?
Yes.
An update scenario that is not yet covered as of now is re-association. Example: If a report is added in ER site, the sync process runs and adds it as an independent incident to SMART. Then that report is associated to a patrol. Right now the report on that patrol will not be created as a waypoint on the patrol because it will break a constraint on the SMART side. This functionality should become available in SMART v 7.5.3.
What types of ER patrols will be synced to SMART?
The sync process will pull all patrol types from SMART and assume they are “routine“ patrols and created as “foot“ patrols in SMARTHow often does the synchronization run?
There are two synchronization jobs. Every hour (subject to change) the integration will update EarthRanger’s report categories and report types to follow your CA’s data model and configurable data models. Every 5 minutes (subject to change) the integration will update your CA with the patrols and reports created in EarthRanger.
Why is the EarthRanger patrol not showing up in SMART?
In EarthRanger:
Check that the patrol has a start location and patrol leader assigned to it.
In the SMART CA:
Check that the patrol type
footand the patrol mandatefollowupexist.
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The following questions are only relevant when a single EarthRanger site is being used for multiple SMART CAs. |
How does the system determine which SMART CA to send the reports or patrols to if multiple are configured?
There will be an event report type category generated for each linked CA based on the CA label. The report will sync to the CA linked to the category the report is selected from.
If a patrol is created and does not yet have reports added to it, the patrol will be synced with the CA the subject assigned to the patrol was imported from.
How will I know which Subject to choose from Earth Ranger forms if the same employee spans multiple CA’s and is created as multiple subjects in ER?
It is important that the subject corresponding to the correct CA is chosen in ER flows as the subject assigned to objects may be referenced to determine which CA to send the data to.The CA identifier will be added as a suffix to each subjects subject name as a visual indicator for differentiationThe ca_uuid is also saved in the “additional“ field of the Subject object and can be analyzed from the admin portal of the ER site
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Do you have questions not listed here? Please write to us at gundi@earthranger.com.