My integration is not working, how can I troubleshoot it?
Kindly review the list of prerequisites (Prerequisites) to ensure that you are using the right SMART Connect version, that you have the right configurations in EarthRanger and in your CA, etc.
If this doesn’t help, please request support at gundi@earthranger.com.
Do I need a certain version of SMART in order to utilize this integration?
Yes, SMART Connect 7.5.7 and SMART Desktop 7.5.7 and are needed for the full integration functionality.
Will the integration pick up on changes I make to my SMART Data model?
Yes, every hour the integration will update EarthRanger’s report types based on changes it detects in your data models.
How often does the synchronization run?
There are two synchronization jobs. Every hour (subject to change) the integration will update EarthRanger’s report categories and report types to follow your CA’s data model and configurable data models. Every 5 minutes (subject to change) the integration will update your CA with the patrols and reports created in EarthRanger.
What types of EarthRanger patrols will be synced to SMART?
The sync process will pull all patrol types from SMART and assume they are “routine“ patrols and created as “foot“ patrols in SMART.
Why is the EarthRanger patrol not showing up in SMART?
In EarthRanger:
Check that the patrol has a start location and patrol leader assigned to it.
In the SMART CA:
Check that the patrol type
footand the patrol mandatefollowupexist.
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