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When reaching out to a colleague, avoid just saying “Hi” and waiting for their response. By including your question or comment in the initial message, they are able to quickly write a reply rather than waiting for you to phrase your question.
When asking for help, ask in dedicated support channels if available (e.g. #beaker-users, #it). Direct messages bypass teams’ on-call rotations and often delay a response.
Change your slack status as appropriate, and respect the status of others. If someone has set themselves to do not disturb, do not force notification unless absolutely necessary.
When starting a group discussion, prefer channels over direct messages. You can promote a multi-person direct message conversation to a channel if needed, and you can always archive a channel when you’re done with it.
Limit @ mentions to messages which require action or a response.
Use @here sparingly, especially in highly populated channels.
Never use @channel. It notifies everyone in the channel like @here, but also notifies offline members.
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